Conflict Resolution > Conflict Resolution Courses

We provide a range of Conflict Resolution and interpersonal skills programs that are invaluable in developing the awareness, skills and confidence managers, teams, and individuals need to build better relationships.

Our Programs

Responding to Conflict Constructively
Based on the skills in ‘Everyone Can Win’, this is an essential foundation for anyone who wants to better manage conflict, work with differences and relate more effectively with others.
Handling Difficult People
Skills for to better manage situations with colleagues, managers or customers that are challenging.
Building Better Business Relationships
Skills to build and maintain business relationships with customers, stakeholders and significant people you do business with. Particularly valuable for project managers working on major accounts.
Conscious Conversations
Mastering the art of effective communication, expressing your views in ways that encourages participation and leaves room for other perspectives. Speaking with authenticity.
Getting to Agreement
When you are needing to negotiate, collaborate and design solutions with others. Very practical for those involved in committees, multiparty situations and competing needs.

All the above programs are geared for the workplace context and are particularly appropriate for leaders, managers, staff, consultants, HR and customer service personnel.

Tel + 61 2 9960 4615 email info@facilitators.net

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Quotes

Courage is what it takes to stand up and speak. Courage is also what it takes to sit down and listen.

Winston Churchill

Tactics mean doing what you can with what you have...tactics is the art of how to take and how to give.

Saul Alinsky

What our clients have said

"Since being on Shoshana's two day Conflict Resolution, I have been given a new set of skills to use, polished up some old ones, and then given the chance to practically apply them as we went along. Shoshana is awesome, she is engaging, fun and gives a most insightful course on communication to resolve those daily conflicts both at work, and it even helps at home! Thank you Shoshana!"

Rosemary Frazer, ATO

"I wanted to let you know I used the needs mapping today at a workplace meeting where there has been a long history of conflict between employer and worker, and it was received very well. Thank you for all your tips and techniques, the training was very beneficial for me."

Stephanie Meades
Rehabilitation Consultant